How much do you agree or disagree with the following statements regarding the product features?

Using the product is easy and effortless.

 

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It offers all the key features I need.

 

I know how to set up its more advanced features.

 

It feels fast and responsive.

 

How could we improve your experience using our solution?

The product offers all the key integrations I need to optimize my workflow.

 

How much do you agree or disagree with the following statements regarding how the product integrates with your tools?

I can easily integrate with other apps/tools that I use.

 

It's easy to debug issues with my integrations.

 

How could we improve your experience connecting to other tools?

How much do you agree or disagree with the following statements regarding collaboration based on the product?

The product enables me to work with others as needed.

 

It gives me the tools I need to effectively collaborate with my team.

 

How could we improve the way you collaborate with your team?

We'd like to know how satisfied you are with customer success teams.

Who have you interacted with in the last three months? (Choose as many as you like)

Based on your communication with our team, how much do you agree or disagree with the following statements?

The support team's communication was clear.

 

They were empathetic and polite.

 

They were knowledgeable.

 

The responses were timely.

 

I was satisfied with the resolution of my issues and concerns (if any).

 

What is the one thing that you would like to see improved in your interactions with our customer success team?

We want to make learning our product easy and fun.

So, what are your favorite ways of learning how to use a new tool?

On a scale of 1 – 5, tell us how much you agree with the following statement:

I feel I have access to the knowledge and expertise I need to in order to use the product successfully.

 

What type of educational content would help you get more from the product?

On a scale of 1 – 5, tell us how much you agree with the following statements

The product's interface is intuitive.

 

It's easy to use.

 

The platform works great on all my devices.

 

The product is being continuously improved.

 

It has all the features that I need to do my job.

 

Overall, I’m very satisfied with the product.

 

I expect to continue using the product 12 months from now.

 

Investment in the product was a good financial decision for my business.

 

Based on your experience over the last three months, how likely are you to recommend us to a friend or colleague?

Not at all likely
Not at all likely Extremely Likely
Extremely Likely

What do you love about the product?

And what could we do to improve your satisfaction with our product?

What is the main reason you use the product?

And what are all the things you use the product for? (Choose as many as you like)

How do you currently use the product?

How many people work in your company?

What department do you work in?(Choose from the dropdown menu)

And finally, what sector is your business in?(Choose from the dropdown menu)

Done