Which of the following brands are you familiar with? (Select all the brands that apply)

How frequently do you use this type of product?

Which of the brands listed below do you like to use?

What would you say their service quality is like?


When you think about competition #1, what comes to mind first?

How likely are you to recommend competitor #1 to a friend or colleague?

Not at all likely
Not at all likely Extremely Likely
Extremely Likely

Why did you give that rating?

How would you rank their products' value for money?


What is your opinion of their customer service?