How long had you been using the subscription / service?

How often did you use the subscription / service?

Overall, how satisfied were you with the subscription / service?
 

What was the primary reason for canceling your subscription / service?

If other reasons, please specify.

Would you use the product / service in the future?

 

On a scale of 0-10, how likely are you to recommend our product / service to colleagues or contacts within your industry?

Not at all likely
Not at all likely Extremely likely
Extremely likely

What could we do to improve our subscription / service?

Done